Self Storage Barnes Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Barnes provides self storage units and related services, including handling, loading, unloading and coordination with removal companies within our service area. By making a booking, using our storage facilities, or arranging any associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given to them below:
Customer means the person, company or organisation entering into an agreement with Self Storage Barnes for storage or related services.
Facility means the storage premises operated or managed by Self Storage Barnes.
Unit means any storage room, locker, container, bay or space allocated to the Customer at the Facility.
Goods means the items that the Customer stores or intends to store in the Unit or that are handled in connection with any removal or transport service coordinated through Self Storage Barnes.
Agreement means the contract between the Customer and Self Storage Barnes incorporating these Terms and Conditions, any booking confirmation, and any additional written terms provided at the time of booking.
2. Scope of Services
Self Storage Barnes provides secure storage Units for personal, household, business and commercial Goods, together with ancillary services including but not limited to unit hire, access to the Facility, optional loading and unloading assistance, and coordination with third party removal and transport providers operating in the area.
Any removal, transport or man and van services introduced or coordinated by Self Storage Barnes may be carried out by independent contractors. Where this is the case, separate terms may apply between the Customer and that removal provider. The Customer is responsible for reviewing and accepting any such separate terms.
3. Booking Process
3.1 Bookings for storage Units or related services can be made by the Customer through our online system or by direct contact. A booking is only confirmed when Self Storage Barnes issues a written or electronic confirmation specifying the commencement date, Unit type, service description and applicable charges.
3.2 All bookings are subject to availability. Unit sizes and availability may vary and are not guaranteed until confirmed. Self Storage Barnes reserves the right to decline a booking at its discretion.
3.3 When making a booking, the Customer must provide accurate and complete information, including name, address, contact details, anticipated storage duration, and any relevant information about the nature of the Goods. The Customer must promptly notify Self Storage Barnes of any changes to this information.
3.4 Self Storage Barnes may require proof of identity and address before granting access to the Facility or releasing any Goods. Failure to provide satisfactory evidence may result in refusal of access or cancellation of the booking.
4. Term and Access
4.1 The Agreement starts on the commencement date set out in the booking confirmation and continues on a rolling basis, usually monthly, until terminated in accordance with these Terms and Conditions.
4.2 The Customer is granted a licence to use the allocated Unit exclusively for storage of Goods in accordance with these Terms and Conditions. No tenancy or lease is created.
4.3 Access to the Facility and Units is subject to the opening hours and security procedures in place at the time. Self Storage Barnes may vary access hours for operational, security or safety reasons.
4.4 The Customer is responsible for ensuring that only authorised persons access the Unit and must keep any keys, codes or access devices safe and confidential. The Customer remains responsible for all persons accessing the Unit using their authorisation.
5. Payments and Charges
5.1 Storage charges, removal coordination fees, handling fees and any other charges are set out in the booking confirmation or current tariff and are payable in advance unless otherwise agreed in writing.
5.2 Payment must be made using the methods accepted by Self Storage Barnes from time to time. Regular periodic charges for ongoing storage are typically billed monthly in advance.
5.3 Where a deposit is required, it will be held as security for performance of the Customer's obligations and may be used to cover unpaid charges, cleaning costs, repair of damage or disposal of unauthorised items. Any remaining balance will be returned to the Customer following termination and inspection of the Unit.
5.4 If the Customer fails to make any payment on the due date, Self Storage Barnes may charge interest on the overdue amount at the statutory rate applicable in England and Wales, accruing daily until payment is made in full.
5.5 Self Storage Barnes may review and vary its charges from time to time. Any increase in periodic charges will be notified to the Customer in advance and will take effect from the start of the next billing period after the notice period has expired.
6. Cancellations and Amendments
6.1 The Customer may cancel a booking prior to the agreed start date by giving written or electronic notice. Any refundable deposit or prepayment will be returned, less any applicable cancellation charges specified at the time of booking.
6.2 Cancellations made shortly before the booked start date, or after the Customer has taken possession of the Unit or benefitted from removal or handling services, may incur a cancellation fee or result in forfeiture of the initial payment, as set out in the booking confirmation or current tariff.
6.3 The Customer may request changes to Unit size, duration or service type, subject to availability and any price adjustments. Self Storage Barnes is not obliged to accommodate such changes but will make reasonable efforts to do so.
6.4 Self Storage Barnes may cancel or suspend the Agreement immediately if the Customer is in material breach of these Terms and Conditions, including failure to pay charges when due, storage of prohibited items, unsafe conduct, or breach of waste or safety regulations.
7. Use of Unit and Customer Obligations
7.1 The Unit may only be used for storage of Goods that are lawful, safe, dry and properly packaged. The Customer must not use the Unit for any business activity involving frequent visits by members of the public, manufacturing, live animals, or as an office, residence or workshop.
7.2 The Customer must not store any Goods that are illegal, stolen, perishable, living, explosive, combustible, toxic, hazardous, radioactive, or otherwise dangerous, including but not limited to gas cylinders, fuels, fireworks, chemicals, solvents, firearms, ammunition, or waste materials.
7.3 The Customer must keep the Unit clean and in good condition and must not attach fixtures, alter the structure, or damage the Facility. The Customer must not block walkways, common areas, loading bays or emergency exits.
7.4 The Customer is responsible for loading and unloading their Goods safely or, where removal or handling assistance is arranged, for cooperating with staff or third party providers and following any instructions relating to safe lifting, stacking and access.
7.5 The Customer must ensure that any packing, boxing and wrapping used is suitable for the Goods and for safe transportation, particularly when using associated removal or transport services.
8. Waste and Environmental Regulations
8.1 The Facility is not a waste disposal site. The Customer must not leave unwanted items, household refuse, construction rubble or any form of waste in the Unit, corridors, car park, loading bay or any other area of the Facility.
8.2 Any disposal of Goods or waste is the sole responsibility of the Customer and must be carried out lawfully, in accordance with applicable environmental and waste regulations in the United Kingdom.
8.3 Self Storage Barnes reserves the right to charge reasonable fees for removal and disposal of any items or waste left behind or abandoned by the Customer, including Goods left in the Unit after termination of the Agreement.
8.4 Hazardous waste, electrical equipment, batteries, oils and similar items must be disposed of through authorised collection points or licensed waste carriers and must never be stored or abandoned at the Facility.
9. Security and Access Control
9.1 Self Storage Barnes uses reasonable measures to maintain the security of the Facility, which may include monitored access, surveillance systems and controlled entry points. However, security measures cannot guarantee absolute protection.
9.2 The Customer is responsible for securing their Unit with a suitable lock and for safeguarding keys or access codes. Self Storage Barnes will not hold keys for individual padlocks unless expressly agreed.
9.3 Self Storage Barnes may access the Unit without prior notice where required by law, in an emergency, where there is a risk to safety or property, or where there is reasonable suspicion of prohibited or unlawful activities.
9.4 Periodic inspections may be carried out for maintenance or safety reasons. Where reasonably practicable, prior notice will be given, and any inspection will be conducted with minimal disruption.
10. Liability and Insurance
10.1 The Customer acknowledges that they are responsible for arranging adequate insurance cover for their Goods while stored at the Facility and during any associated removal or transport services unless separate insurance is expressly provided under a written agreement.
10.2 Self Storage Barnes does not accept liability for loss, damage or deterioration of Goods except where caused directly by negligence or breach of duty by Self Storage Barnes and then only to the extent permitted by law and subject to any agreed limitations of liability.
10.3 Self Storage Barnes will not be liable for any indirect, consequential or economic loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Agreement or the services provided.
10.4 Self Storage Barnes is not liable for any loss or damage arising from events beyond its reasonable control, including but not limited to fire, flood, storm, vandalism, civil disturbance, industrial action, war, terrorism, or failures of utilities or communication networks.
10.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any other matter where such exclusion or limitation is not permitted by law.
11. Customer Indemnity
11.1 The Customer shall indemnify and keep indemnified Self Storage Barnes from and against all claims, demands, actions, costs, damages, losses and expenses arising from or in connection with:
a. The Customer's breach of these Terms and Conditions.
b. The storage or transportation of Goods, including any claim by a third party relating to ownership, damage or loss.
11.2 This indemnity shall survive termination of the Agreement.
12. Removal, Transport and Handling Services
12.1 Where Self Storage Barnes introduces or coordinates removal, man and van or transport services, the Customer acknowledges that these services may be provided by independent third parties.
12.2 Unless expressly stated otherwise in writing, Self Storage Barnes acts only as an introducer or coordinator and is not responsible for the conduct, performance, delays or losses arising from the actions or omissions of such third party removal providers.
12.3 Loading, unloading, packing and lifting are carried out at the Customer's risk, whether undertaken by the Customer or with the assistance of removal personnel. It is the Customer's responsibility to supervise and to ensure that fragile or valuable Goods are clearly identified and appropriately packaged.
12.4 Any estimated timeframes for collection, delivery or transit are indicative only and are not guaranteed. Self Storage Barnes does not accept liability for delay in collection or delivery of Goods associated with removal or transport services.
13. Termination and Vacating the Unit
13.1 The Customer may terminate the Agreement by giving the notice period specified in the booking confirmation or current tariff, usually not less than fourteen days, and by vacating the Unit on or before the final date of the notice period.
13.2 On termination, the Customer must remove all Goods, sweep and clean the Unit, remove any rubbish, and return the Unit in a good, vacant and rentable condition.
13.3 If the Customer fails to vacate the Unit at the end of the notice period, additional charges may apply, and Self Storage Barnes may treat the Goods as abandoned and exercise any rights available under law, which may include selling or disposing of the Goods to recover unpaid charges.
13.4 Any surplus proceeds from disposal of Goods, after deduction of costs and unpaid charges, will be held for the Customer for a reasonable period and thereafter dealt with in accordance with applicable law if unclaimed.
14. Data Protection and Privacy
14.1 Self Storage Barnes collects and processes personal data relating to Customers for the purposes of managing bookings, administering the Agreement, handling payments, ensuring security and complying with legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. Information may be shared with third parties where necessary for payment processing, debt recovery, security, insurance, removal services or where required by law or regulation.
15. General Provisions
15.1 Self Storage Barnes may amend these Terms and Conditions from time to time. Updated terms will be made available and will apply from the start of the next billing period after notice is given to the Customer.
15.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 The Customer may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of Self Storage Barnes. Self Storage Barnes may assign or transfer its rights and obligations to another operator of storage facilities or related services.
15.4 No failure or delay by Self Storage Barnes to exercise any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise prevent any further exercise of that or any other right or remedy.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
